Transparency regarding our fees is of the utmost importance to us. We will always endeavour to recover the full amount of our fees from your debtor in the first instance, so that your contribution to our charges remains at zero and so that we can recover the full amount of your outstanding invoice, without any additional costs.
Once we’ve received your case (invoices, terms and conditions, purchase orders and/or contracts and any reminders already sent), we immediately create both a digital and physical file. A notice of default or writ of summons — or, depending on our client’s preferences, an Undisputed Debt Collection (IOS) order — will be sent to our bailiff partners (or a bailiff chosen by our client) the same day, with instructions to serve the summons or IOS order no later than the next day. This way, we make sure not a day is lost.
If you prefer not to issue a notice or summons immediately, our staff are also fully qualified to approach your debtor in a professional manner to seek an amicable settlement of the matter. In some sectors, this softer approach proves more effective.